Warranty Policy

1. Need for Service

As a company, we are committed to making the change if applies or repair that is necessary to ensure the proper functioning of the equipment.

2. Proper Use

If the equipment was operated without prior authorization from the support team, the warranty will not be valid.

3. Proper Placement

It is important to remember that if the conditions of the place where the equipment was installed do not allow it to function properly, the company is not responsible, but it can give the support and recommendations to improve these conditions.

4. Coverage Period

The warranty period begins on the date of original purchase, as shown on the sales receipt or order confirmation.

5. What This Warranty Covers

Subject to Section 3, Innovaqua will repair or replace, at its discretion, any Unit or component found to be defective in material or workmanship under normal residential or commercial use during the applicable coverage period.

6. Conditions of Coverage

This warranty is valid only if all of the following conditions are met:

• Proper use: The Unit has been installed, operated, and used strictly according to the manufacturer's recommendations as provided in the user manual and official Innovaqua documentation.
• Regular cleaning: The Unit has been cleaned on the schedule and according to the method specified in Innovaqua's official cleaning directions.
• Filter and consumable replacement: All filters and other consumable parts have been inspected and replaced at the intervals specified in the manufacturer's directions, using genuine Innovaqua replacement parts.
• Proof of purchase: A valid order confirmation, invoice, or receipt is provided with any warranty claim.
• Original owner: The Unit was purchased directly from Innovaqua or an authorized reseller and is being claimed by the original purchaser, unless otherwise agreed in writing.

Failure to meet any of the above conditions may void coverage for the affected component or the Unit as a whole.

7. What This Warranty Does Not Cover

This warranty does not apply to damage or failure resulting from:

• Misuse, negligence, accident, or operation outside the manufacturer's recommended conditions (e.g., incorrect voltage, extreme ambient temperature or humidity, unsuitable water/power source).
• Failure to clean the Unit as directed, or failure to replace filters/consumables on schedule.
• Normal wear and tear, including filters, gaskets, and other consumable parts, which are covered only to the extent they fail prematurely due to a manufacturing defect.
• Unauthorized repair, modification, or disassembly by anyone other than Innovaqua or an authorized technician.
• Use of non-genuine or third-party filters, parts, or accessories.
• Damage occurring during shipping (see Innovaqua's shipping policy for transit-damage claims), fire, flood, power surge, lightning, or other acts of God.
• Cosmetic wear that does not affect function.
• Units with an altered, removed, or illegible serial number.

8. Extended Warranty (Innovaqua+)

Purchasers may extend coverage beyond the standard warranty period by purchasing the applicable Innovaqua+ add-on at or after the time of purchase:

• SS30 series: Extends total coverage to 10 years
• SS120 series: Extends total coverage to 6 years
• Manantial series: Extends total coverage to 6 years

Extended warranty coverage is subject to the same conditions listed in Section 6 for the full extended period, including ongoing, documented cleaning and filter replacement.

9. How to File a Claim

Contact Innovaqua before returning or servicing the Unit:

• Email: [email protected]
• Provide your order number or proof of purchase, the Unit's serial number, a description of the issue, and (if applicable) photos or video of the defect.
• Innovaqua may request documentation of your cleaning and filter-replacement history to confirm the conditions in Section 3 have been met.
• If a physical inspection is required, Innovaqua will provide return instructions. Shipping costs for warranty returns are [specify: covered by Innovaqua / buyer, per your policy].

10. Remedy

Innovaqua's sole obligation under this warranty is, at its discretion, to repair the Unit, replace it with a new or refurbished equivalent, or refund the purchase price. Replacement parts assume only the remaining warranty period of the original component.

11. Limitation of Liability

To the extent permitted by law, Innovaqua is not liable for incidental or consequential damages arising from the use of, or inability to use, the Unit. This warranty gives you specific legal rights; you may also have other rights that vary by jurisdiction.

This warranty applies only to NUBE Atmospheric Water Generators purchased directly from Innovaqua Water Solutions or an authorized reseller. Innovaqua reserves the right to update these terms; the version in effect at the time of purchase governs that purchase.